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英语翻译我现在公司有两张定单因为短数,一张是短5.09%,另外一张是11%,现在客人要求索赔,第一张是5.09%很接近5

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英语翻译
我现在公司有两张定单因为短数,一张是短5.09%,另外一张是11%,现在客人要求索赔,第一张是5.09%很接近5%(按道理允许5%)怎样说服客户接受呢,第二张建议补数,请问这些用英语怎样表达呢.急用.
英语翻译我现在公司有两张定单因为短数,一张是短5.09%,另外一张是11%,现在客人要求索赔,第一张是5.09%很接近5
now have two orders for a few short,a short-b,and 11% of another one,the guests claim,please help make suggestions,the first was very close to 5% 5.09% (Actually,allow 5%) how to persuade customers to accept it,the second suggested that the number of the 5200 English how to express this.